Client: Mr. Rajesh Kumar, Plant Manager, a specialty mortar manufacturer (self-leveling and repair mortars) in Mumbai, India
Challenge: The client's mortar formulations experienced cracking, segregation, and insufficient water retention, which compromised the quality of their self-leveling and repair mortar products, especially under India's hot and humid conditions.
Solution: Our technical team recommended a high-substitution construction-grade CMC and assisted in optimizing the formulation to improve water retention, anti-sag properties, and overall mortar stability for the local climate.
Results:
1. 1. Water retention improved to 90% or above, meeting the client's internal quality benchmarks.
2. 2. Cracking and segregation issues reduced significantly across their self-leveling and repair mortar lines.
3. 3. Mortar consistency and workability became stable batch after batch even in high-temperature conditions.
4. 4. The client has adopted CMC across their full mortar product range and placed repeat orders for over 2 years.
"We struggled with cracking and inconsistent quality in our self-leveling mortars for a long time, especially during our hot summer months. Since switching to their CMC, our formulations have been stable, and our customers have noticed the difference. Their support team even helped us adjust the dosage for different climate conditions. It has been a very smooth partnership."
— Mr. Rajesh Kumar, Plant Manager, Mumbai, India
