Client: Mr. David Thompson, Production Director, a leading dry-mix mortar manufacturer in Manchester, United Kingdom
Challenge: The client's mortar faced poor water retention and short open time in the UK's variable climate, causing rapid drying, cracking, and difficult troweling on site, leading to frequent rework and project delays.
Solution: Our technical team supplied a construction-grade HPMC with optimized viscosity (150,000 mPa·s range) and refined the dosage ratio to improve water retention, workability, and anti-sag performance for the client's mix design, adapted to their local climatic conditions.
Results:
1. 1. Water retention rate raised to 92% or above (meeting BS EN 998-1 requirements).
2. 2. Open time extended by approximately 40%, significantly reducing on-site rework and delays.
3. 3. Mortar application efficiency improved, with annual adhesive cost reduced by about 12%.
4. 4. Client has been sourcing from us continuously for over 3 years, with annual orders exceeding 200 tons.
"We have been working with them for over three years now. The HPMC they supply is consistently high quality — the water retention and open time are exactly what our market demands, even in our unpredictable British weather. Their technical team is always responsive and helps us adjust the formulation when our mix changes. We would recommend them to any mortar producer."
— Mr. David Thompson, Production Director, Manchester, United Kingdom
